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Cancellations made clear
Refund &Cancellation Policy
Plans change — and when they do, you should know exactly where you stand. This policy lays out our cancellation windows, how and when refunds are issued, what happens to your deposit, and the simplest way to change a booking.
- Effective: October 7, 2026
- Last updated: October 7, 2026
1. Overview
This Refund & Cancellation Policy explains what happens when you cancel, shorten, or change a reservation with FYV Exotic Car Rentals. It applies to every booking and works alongside our Terms & Conditions. Where this policy and the Terms address the same subject, the two are written to agree — if you ever spot a difference, contact us and we will clarify.
Our goal is simple: give you fair notice windows, process eligible refunds quickly, and never surprise you with a charge you were not told about up front.
2. Cancellation windows
When you cancel
Refund of rental charges
72 hours or more before rental start
Full refund (100%)
48–72 hours before rental start
50% refund
Less than 48 hours before, or no-show
Non-refundable
These windows are measured from your scheduled rental start time. Peak dates and special-event bookings may follow stricter windows, which we disclose at the time of booking (see Section 10).
3. How to cancel or change a booking
To cancel or modify a reservation, contact us as early as you can by phone, email, or WhatsApp with your booking details. Your cancellation takes effect when we receive and confirm your request — not when you decide to cancel — so reaching us promptly protects your refund tier.
- Phone: +1 323-538-5046
- Email: [email protected]
- Hours: Daily · 10 AM – 9 PM PT
Where possible, we would rather help you reschedule than cancel outright. If your dates shift, ask us about moving your booking — subject to availability, we will do our best to keep your reservation alive instead of refunding it.
4. How refunds are issued
Approved refunds are returned to the original payment method used for the booking. Once we process a refund on our side, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer.
We process eligible refunds promptly after your cancellation is confirmed. The time it then takes to land in your account is set by the card networks and your bank, which is outside our control — if it has been longer than ten business days, contact us and we will trace it with you.
5. Security deposit returns
Your refundable security deposit is separate from your rental charges. It is held as an authorization on your card and released after the vehicle is returned and inspected, provided there are no deductions for damage, excess mileage, fuel, tolls, or fines.
If deductions apply, we provide an itemized explanation and release the remaining balance. The release of an authorization hold can take a few business days to clear on your statement, again depending on your bank.
6. No-shows & late arrivals
A no-show — failing to take delivery or appear for pickup at the scheduled time without cancelling — is treated as a same-day cancellation and is non-refundable. If you are running late, contact us right away; we will hold your vehicle where the schedule allows, though we cannot guarantee it indefinitely.
7. Early returns
If you return a vehicle before your rental period ends, the booking is considered fulfilled and unused days are not automatically refunded. We understand circumstances vary, so if something unexpected cuts your trip short, reach out — we review early-return situations case by case.
8. If FYV cancels your booking
Occasionally we may need to cancel — for example, if the reserved vehicle is damaged by a prior renter or develops a mechanical issue before your rental. If that happens through no fault of yours, we will first offer a comparable or upgraded vehicle at no extra cost, and if we cannot, we will issue a full refund of everything you paid for that booking.
A FYV-initiated cancellation never costs you a cancellation fee. Our responsibility in that situation is limited to the substitution or the refund described here.
9. Weather & force majeure
Severe weather, natural disasters, government restrictions, and other events beyond anyone's control can affect a rental. In these cases we work with you in good faith — rescheduling your booking or applying your payment to a future rental wherever we reasonably can. These events do not automatically entitle either side to a penalty, and we will always try to find the fairest outcome.
10. Peak & special-event bookings
Bookings tied to high-demand dates — major holidays, large sporting events, festivals, and similar — are harder to re-book if cancelled, so they may carry stricter cancellation windows or a non-refundable portion. Whenever a booking falls under these special terms, we tell you clearly at the time you reserve, so there are no surprises.
11. Non-refundable fees
Certain charges, where they apply, are non-refundable even on an otherwise refundable cancellation. These may include a booking or reservation fee and any third-party charges already incurred on your behalf. Any such fee is disclosed before you pay, never added afterward.
12. Billing disputes
If you believe a charge is incorrect, contact us first — most questions are resolved quickly once we review the booking and inspection records together. We would always rather sort a billing question out directly than have you open a card dispute, which can take weeks and lock the funds while it is investigated.
13. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. The version in effect when you make your booking is the one that applies to that booking. When we make changes, we revise the "Last updated" date above, so please review this page before you reserve.
14. Contact us
To cancel, change a booking, or ask a refund question, reach us any day:
FYV Exotic Car Rentals
8383 Wilshire Blvd, Suite 114, Beverly Hills, CA 90211
Email: [email protected]
Phone: +1 323-538-5046
Hours: Daily · 10 AM – 9 PM PT
Frequently Asked Questions
Yes — cancel 72 hours or more before your rental start and you receive a full refund of rental charges. Between 48 and 72 hours it's 50%, and under 48 hours or a no-show is non-refundable. Peak dates may differ, and we tell you at booking.
We process eligible refunds to your original payment method promptly after confirming your cancellation. It then typically shows on your statement within 5–10 business days, depending on your bank. If it's longer, contact us and we'll trace it.
The deposit is an authorization hold, released after the car is returned and inspected with no deductions for damage, excess mileage, fuel, tolls, or fines. Releasing a hold can take a few business days to clear on your statement.
If we cancel through no fault of yours, we first offer a comparable or upgraded vehicle at no extra cost; if we can't, you get a full refund of everything paid for that booking. You're never charged a cancellation fee when we cancel.
Unused days aren't automatically refunded on an early return, since the booking is considered fulfilled. If something unexpected cuts your trip short, reach out — we review these case by case.
